Refund policy

Return & Refund Policy

Last Updated: August 28, 2026

At Somasso, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we are here to help.

Return Window

You may request a return within 15 days of receiving your order.

To be eligible for a return, the item must be:

Unused and in its original condition
Clean and free from pet hair, odors, stains, or other signs of use
In its original packaging, where applicable
Complete with all original accessories and components
In a condition that allows the product to be resold

Products that have been used, washed, damaged, altered, or otherwise show signs of use are generally not eligible for a return due to a change of mind.

How to Start a Return

To request a return, please email us at hello@somasso.co within 15 days of receiving your order.

Please include:

Your order number
The name of the product
The reason for the return
Photos or videos, if applicable

Our team will review your request and provide return instructions.

Please do not send any items back before receiving return instructions from Somasso.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for the return shipping costs.

If an item arrives damaged, defective, or incorrect due to an error on our part, Somasso will cover the reasonable return shipping costs.

We recommend using a trackable shipping method when returning an item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

We will process approved refunds within 5 business days after the returned item has been inspected.

Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

Original shipping charges are generally non-refundable for change-of-mind returns.

Payment processing fees charged to Somasso are not separately refunded.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us at hello@somasso.co as soon as possible.

Please provide photos or videos showing the issue.

If the issue is confirmed to be caused by a product defect, shipping damage, or an error on our part, we may provide:

A replacement
A full refund
Another appropriate resolution

Used Products

Because our products are intended for pets, we generally cannot accept change-of-mind returns for products that have been used by a pet.

This includes products showing signs of:

Pet hair
Pet saliva
Food residue
Odor
Washing or cleaning
Scratches, chewing, or other physical damage
Other visible signs of use

This restriction does not affect your rights regarding products that are defective, damaged, unsafe, or incorrectly shipped.

Non-Returnable Items

Certain items may not be eligible for return, including:

Used or damaged products
Products that cannot be resold due to their condition
Gift cards
Items specifically marked as non-returnable at the time of purchase

Exchanges

If you receive a defective, damaged, or incorrect item, we may offer a replacement where appropriate.

For change-of-mind situations, we may process the return and refund first. You may then place a new order for the desired product.

Returns That Do Not Meet Our Conditions

We reserve the right to decline or reduce a refund when a returned item:

Has been used when the return is based on a change of mind
Is damaged due to customer or pet use
Is missing parts or accessories
Has been washed or altered
Has excessive pet hair, odor, stains, or other contamination
Cannot reasonably be resold in its original condition

This policy does not limit any rights you may have under applicable consumer protection laws.

Somasso LLC
Email: hello@somasso.co
Website: somasso.co

For any questions regarding returns or refunds, please contact us at hello@somasso.co.